Terms & Conditions & GDPR




Lynton Lasers Ltd | T&C's & GDPR


Lynton Lasers Ltd issues a copy of our current trading Terms & Conditions with every quotation that is requested. Placement of an order confirms that you agree and accept our conditions. A copy of our TERMS & CONDITIONS is available upon request, however, please always refer to the copy attached to your quotation for the latest version.


Lynton & GDPR

Data protection is changing and in May 2018 the EU’s General Data Protection Regulation (GDPR) will come into force. Although the UK will subsequently be leaving the EU due to the Brexit vote, Article 50 was triggered on March 29th 2017 meaning the UK must adhere to the GDPR changes.


What is GDPR in Summary?

GDPR will be Europe’s new framework for data protection law and will replace the previous 1995 directive. It is designed to harmonise data privacy laws across Europe whilst giving greater protection and rights to individuals as well.  This is meant to be a step change in protection and is required due to the amount of digital information we now create, capture and store. You can read more in-depth information about GDPR on the Information Commissioner’s Website:

https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/


How Does This Involve Lynton & You?

All Companies are affected by GDPR if they are ‘controllers’ or ‘processers’ of personal data. Personal data broadly means any piece of information that can be used to identify a person; for example, a name, address, IP address, email and the list goes on.

At Lynton, to ensure we provide a comprehensive service through legitimate business links we maintain a Customer Relationship Database (Microsoft Dynamics CRM system) and as such hold very basic information about you. Typically,

  • Name and business name

  • Contact information including email address and telephone number

  • Geographic information such as business/home address

  • Other information relevant to customer surveys and/or offers

We will have obtained this information from you during a business transaction, phone call or meeting with you at a networking event, conference, exhibition or similar Business to Business event.  We also use cookies on our website in order to understand user behaviour to help improve our site.


What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Controlling Your Personal Information

Under Article 17 of the GDPR individuals have the right to have personal data erased. Although Lynton will have only ever attained your personal data organically (direct conversation/enquiry), you, of course, have the right 'to be forgotten'. This means, at your request, we will delete all personal data attributed to you from all of our internal databases.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the options that you can click to indicate how you want to be contacted in the future.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@lynton.co.uk

  • If you would like your data to be removed at any time please info@lynton.co.uk or write to us at Lynton House, Unit 9D, Manor Lane, Holmes Chapel, Cheshire, CW4 8AF

We will never sell, distribute or lease your personal information to third parties.


Refund Policy for Products

You may change your mind and cancel your order within FOURTEEN (14) working days after the dispatch of your goods. If you choose to cancel your order you must do so in writing and failure to communicate your cancellation in writing to the company (Lynton Lasers Ltd) within 14 days of the transaction being made will not be eligible for a full refund.

In the event that you are eligible for a refund, the company (Lynton Lasers Ltd) will refund the purchase price paid for the goods & associated cost incurred in delivering the goods to you.

If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. The company (Lynton Lasers Ltd) will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.


Refund Policy for University of Manchester / Lynton Training Course


Bookings | We ask that all bookings (including any voucher bookings) be made online or by giving your bank card details at the time of booking the training course. Full payment of the course is required a week before the training course or at the time of booking to secure the place.


Cancellation of your place | please note that an administration fee of £30 may be made against your card for processing any rescheduling or cancellation.


Two months before the meeting – 90% refund available

One month before the meeting - 75% refund available

14 days before the meeting - 50% refund available

7 days before the meeting – 10% refund available


DiscountsPlease note a £40.00 monetary discount is available for those individuals booking more than one Lynton training course. Subject to T & Cs. 

 

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